Privacy Policy

1. Introduction

novusynars ("we", "us", or "our") is committed to protecting the privacy and personal data of individuals who visit our website, use our services, or interact with us in any capacity. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you regarding your data.

This policy applies to all personal data processed through our website at https://novusynars.live and through our service engagements. We operate under the Malaysian Personal Data Protection Act 2010 (PDPA) and adhere to its seven data protection principles.

For any questions about this policy or your personal data, you may reach us at [email protected] or at our office address: No. 18, Jalan Bangsar, Kampung Haji Abdullah Hukum, 59200 Kuala Lumpur, Malaysia.

2. Data We Collect

We collect personal data that you voluntarily provide to us when you submit an enquiry through our contact form, communicate with us by email or phone, or engage our services for a project. The types of personal data we may collect include your name, email address, phone number, company name and role, and any details you include in messages or project briefs.

We also collect certain data automatically when you visit our website. This includes your IP address, browser type and version, pages visited and time spent on each page, referring website or source, and device type and operating system. This data is collected through cookies and similar tracking technologies, as described in our Cookie Policy.

3. How We Use Your Data

We process personal data for the following purposes: responding to enquiries and providing information about our services; delivering AI data infrastructure services under a contractual agreement; sending project updates and communications relevant to active engagements; improving our website functionality and user experience through analytics; complying with legal obligations under Malaysian law; and protecting our rights and interests where necessary.

The legal bases for processing your data include your consent (for contact form submissions and marketing), performance of a contract (for service delivery), legitimate interests (for website improvement and security), and compliance with legal obligations.

4. Data Sharing

We do not sell your personal data to third parties. We may share data with trusted service providers who assist us in operating our website and delivering our services, including cloud hosting providers, analytics platforms (such as Google Analytics), email service providers, and payment processing services. These third parties are contractually required to protect your data and may only use it for the purposes we specify.

We may also disclose personal data if required by law, regulation, or legal process, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS/SSL protocols, access controls limiting data access to authorised personnel, regular security reviews of our systems and processes, and secure storage of project-related data with role-based permissions. While we take reasonable steps to secure your information, no method of electronic transmission or storage is completely secure, and we cannot provide an absolute assurance of data security.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy. Contact form submissions and enquiry data are retained for up to 24 months after the last interaction. Project-related data is retained for 36 months after project completion to support any follow-up needs. Website analytics data is retained for 14 months. Financial and invoice data is retained for 7 years as required by Malaysian tax regulations.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences at any time. For full details about the types of cookies we use and how to control them, please see our Cookie Policy.

8. Your Rights

Under the Malaysian Personal Data Protection Act 2010, you have the right to access your personal data held by us, to request correction of inaccurate or incomplete data, to withdraw consent for processing where consent is the legal basis, and to request that we limit or cease processing your data in certain circumstances. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 21 days as required under the PDPA.

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP), the relevant supervisory authority in Malaysia.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over the content or privacy practices of these sites, and we encourage you to review their privacy policies before providing any personal data. We are not responsible for the practices of any third-party websites.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a person under 18, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us: