Client collaboration on data projects

Client Experiences

What Our Clients Say About Working With Us

Organisations across Malaysia trust novusynars to build the data foundations their AI systems depend on. Here is what that partnership looks like from their side.

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Reviews

Client Testimonials

Feedback from teams we have worked alongside on data infrastructure projects.

AL

Ahmad Luqman

Head of Data, Fintech Company · KL

We brought novusynars in to redesign our ETL pipeline after months of failed batch jobs and data quality issues. Within ten weeks, the team rebuilt the entire ingestion layer and introduced monitoring we should have had from the start. Our ML models now train on data we actually trust.

28 January 2026

SP

Siti Puteri

CTO, Logistics Startup · Penang

The feature store project was delivered in six weeks — slightly longer than quoted, but the extra time was spent helping our engineering team learn how to maintain it independently. Honestly, that knowledge transfer was more valuable than the store itself. Minor communication gaps early on, but overall very pleased.

4 February 2026

RK

Rajesh Kumar

VP Engineering, Insurance · KL

The pipeline health assessment uncovered issues we had been ignoring for over a year. The scorecard was clear enough for me to present to our board, and the improvement plan gave our team a concrete starting point. We ended up hiring novusynars for the full engineering engagement afterwards.

10 February 2026

TW

Tan Wei Lin

Data Lead, Retail Group · Johor Bahru

Our data lake was a mess — disparate sources, inconsistent schemas, zero cataloguing. novusynars rebuilt it from the ground up over twelve weeks. The documentation they left behind means our own team can iterate without needing external help going forward. That was a big deal for us.

20 January 2026

NI

Nurul Izzah

ML Engineer, Healthcare · Cyberjaya

As someone working on the model side, having a well-structured feature store changed how quickly I could experiment. Before, feature engineering took days of ad-hoc SQL queries. Now I pull curated features in minutes. The team was responsive and understood ML workflows well.

1 February 2026

DH

Daniel Ho

Director of IT, Manufacturing · Shah Alam

We needed someone who could speak both to our factory floor IoT data and our cloud analytics stack. novusynars bridged that gap well. The pipeline they built handles over two million sensor events per day without issues. Solid, no-nonsense engineering.

12 February 2026

Case Studies

Success Stories

Detailed looks at how organisations transformed their data infrastructure with measurable outcomes.

Case Study

Fintech Data Lake Rebuild

Challenge

A growing fintech firm had accumulated three years of disorganised data across five different storage systems. Their data scientists spent roughly 40% of working hours just locating and cleaning data before any analysis could begin.

Approach

novusynars consolidated the five sources into a single lakehouse architecture with standardised schemas, automated quality checks at ingestion, and a self-service data catalogue accessible to all teams.

Results

Data preparation time dropped by 65%. The number of failed batch jobs fell from roughly twelve per week to fewer than two. The engagement ran for eleven weeks.

"Our data scientists can actually do data science now instead of data archaeology." — Head of Data

Case Study

Feature Store for Insurance Pricing

Challenge

An insurance company was running seven different ML models for pricing, each with its own feature computation logic. Feature drift and inconsistencies between training and serving were causing a measurable gap in prediction accuracy.

Approach

novusynars implemented a centralised feature store that serves as the single source for all seven models — unified feature definitions, version control, and consistent serving for both batch and real-time inference.

Results

Training-serving skew was eliminated across all models. Model retraining cycles shortened from two weeks to three days. The project was delivered in seven weeks.

"We went from debugging feature inconsistencies to actually improving model performance." — VP Engineering

Case Study

Manufacturing Pipeline Assessment

Challenge

A manufacturing group processing IoT sensor data had pipelines silently dropping records during peak loads. They were aware of latency issues but lacked visibility into where the bottlenecks sat in their processing chain.

Approach

A three-week health assessment mapped every stage of the pipeline — from sensor ingestion through transformation to the analytics warehouse. The team produced a detailed scorecard and priority-ranked improvement plan.

Results

The assessment identified four critical failure points responsible for 80% of data loss during peak periods. The client's internal team implemented the top three fixes within a month, reducing dropped records by 90%.

"We finally understood where things were breaking and had a clear plan to fix them." — Director of IT

Track Record

Numbers That Reflect Our Work

7+

Years in Operation

48

Projects Delivered

4.7

Average Client Rating

94%

On-Time Delivery Rate

AWS Data & Analytics Partner

Recognised competency in designing and deploying data solutions on Amazon Web Services.

PDPA Compliance Verified

All engagements follow Malaysian Personal Data Protection Act guidelines with documented compliance checks.

MDEC Digital Status

Holds Malaysia Digital Economy Corporation certification as a qualified digital services provider.

Get in Touch

Have questions about how we can help your organisation? Reach out through any of these channels.

Office

Jalan Bangsar, KL 59200

Hours

Mon–Fri: 9 AM – 6 PM

Ready to Build Something Solid?

Whether you need a full data platform overhaul or a targeted assessment, we would be glad to discuss your situation and explore what makes sense.

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